Knowledge Base

We’ve gathered and answered some of your most commonly asked questions.

Still have questions?

Compatibility

Which iOS devices support augmented reality?

Apple maintains a list of device models which support Augmented Reality through ARKit. The following iOS devices support Augmented Reality features in addition to interactive 3D experiences:

iPhone SE, 6s, 7, 8, X and the Plus variants of those phones

iPad 5th generation or newer

iPad Pro (all models)

Notably, this does not include older iPad Mini and iPad Air devices.

The device must be running iOS 12.3 or later to use AR functionality.

Seek’s platform takes device compatibility to the next level by providing an interactive 3D experience for all other iOS devices (including all iPad Air, iPad Mini, iPod Touch models). This means your content will always be available to your users.

Which Android devices support augmented reality?

Google maintains a list of device models which support Augmented Reality though ARCore.

This includes most devices purchased in the last few years from high end manufacturers like Asus, Google, HMD Global, Huawei, LG, Motorola, OnePlus, Oppo, Samsung, Sharp, Sony, Xiaomi, and more.

The device must be running Android 7.0 or later to use AR functionality.

Seek’s platform takes device compatibility to the next level by providing an interactive 3D experience for all other Android devices not listed above, meaning your content will always be available to your users.

 

How do I integrate augmented reality with my app?

ARCore and ARKit are technologies that can be used within apps to provide Augmented Reality experiences. Seek provides an SDK that can be quickly and easily integrated into your app so that you can effortlessly host, manage, and launch AR-enabled 3D content.

 

Why is app-less augmented reality better?

Only 5% of users actually will take the time to download an app in order to launch an experience. Seek’s web-based Augmented Reality allows users to immediately engage in an experience, reducing friction and improving user engagement and satisfaction.

Does augmented reality work on all platforms?

Augmented Reality and 3D experiences are possible on every modern web browser and device. SeekView is designed to give the best possible experience to the user based on what capabilities are available on their device. For example, nearly all desktop and mobile devices are capable of 3D visualization, but ARCore/ARKit compatible devices are able to leverage Augmented Reality for an even more immersive experience.

Cost

How much does augmented reality cost?

Historically, augmented reality has been very expensive — mostly due to the high costs associated with building and maintaining apps. With Seek’s web-based approach, AR is affordable for businesses of virtually any size.

How much does it cost to put augmented reality on my website?

Augmented reality experiences have become extremely accessible and cost effective for individuals, startups, and large businesses alike!

Click here to view our pricing. 

Virtual Reality vs. Augmented Reality

What is the difference between virtual reality and augmented reality?

Augmented reality brings the real world into play, allowing for infinite ways to improve real life. Virtual reality is effective for simulations, some training environments but is antisocial and very limited due to hardware requirements — it requires expensive headsets. There are some AR headsets available on the market, but the vast majority of smartphones can also be used for AR experiences.

Does Seek support virtual reality applications?

While VR applications do use similar 3D file types, Seek’s primary business supports augmented reality. Seek is very well-connected in the XR world, so we are happy to help connect you to groups that specialize in VR if needed.

3D Models

Can I use my 3D models for augmented reality?

Augmented Reality requires specific 3D file formats — most notably glTF and USD. Seek is able to accept virtually any type of 3D file and, using our proprietary pipeline, convert and optimize your files to be used in AR experiences.

Where can I get 3D models to use for my augmented reality experiences?

There are many ways to find and create 3D assets, but Augmented Reality experiences are most enjoyable and useful when they use 3D models that have been optimized for AR. Seek is able to deliver an end-to-end solution. We bring many of our customers from no 3D models to fully implemented solutions on their website. Because Seek’s focus is on cross-platform compatibility and AR technology at scale, Seek’s 3D modeling rates are some of the most competitive in the market.

Are augmented reality 3D models suitable for lifestyle images?

It depends on how well the 3D model was authored. Augmented Reality works best with low-poly 3D models to enable high performance on mobile devices, and a skilled 3D modeler is able to create low-poly models that maintain the high visual fidelity required for lifestyle images. Sometimes high-poly models are still necessary, which is why Seek has a network of highly capable 3D artists who can create high-quality, optimized models for AR, in addition to high-poly, top-notch models for lifestyle imagery.

What file formats are best for augmented reality?

glTF or GLB are the preferred file formats for almost all Augmented Reality applications. This standard is maintained by the Khronos group and is the fastest-growing standard among 3D file formats. Seek uses additional encryption and compression to enable these files to work on dozens of different platforms. Other common file types we often receive are .OBJ, .FBX, .DAE, .MAX and many types of CAD files.

What do I need to provide in order to create 3D models of my products?

There are many types of inputs you can provide to create 3D models. The most popular input Seek receives is pictures and dimensions. Seek can create 3D models from what is typically already on most product detail pages. Seek can also work with CAD and other design files from popular programs like Solid Works.

Installation

How long does it take to get AR on my website?

The implementation process is frictionless and straightforward. Seek team will work with you to ensure the most optimal installation for your needs. Most installations take anywhere from 20 minutes to a couple days (for highly complex systems). Seek is a “plug and play” AR system, allowing you to install it directly on your website.

Do I need to have a custom app to offer AR to my customers?

With Seek’s technology, you can install augmented reality directly on your product pages—no app required. This app-less solution ensures that your customers’ shopping journey is not interrupted as they seek to gain the best understanding of what your product will look like in their lives. Most companies struggle to get more than 10% of their customers to download their app.

Is getting AR installed on my website difficult?

Installing AR is very easy. From the beginning, Seek has always been focused on making the AR process simple and efficient. Installing Seek on your website is no more difficult than embedding a YouTube video.

 

Is Seek's AR solution compatible with Shopify and other popular commerce platforms?

Yes. Seek works on all major e-commerce platforms as well as custom websites. Our implementation team is world class and will ensure that the best experience possible is created.

Software

How long does installation of web-based AR take?

Installation can be as fast as 20 minutes and as long as a few days. Seek’s web AR solution is lightweight and compatible with all Ecommerce platforms, ranging from Magento and Shopify, to custom websites and enterprise solutions.

Will my AR system be kept up-to-date?

Seek’s technology is driven by JavaScript, so when we update our system, yours is automatically updated as well. We do this to ensure that in the fast-changing environment of web-based AR, your customer-facing experience is always using the latest technology possible. With new updates to iOS, Android and Microsoft AR software coming every few months, Seek wants to ensure you have the latest and greatest available.

Is my AR content secure?

Your content is safe with Seek. Seeks follows the best content protection practices available for each viewing platform. In addition, all of our 3D viewers are sandboxed to prevent malicious code from executing on your site. Seek uses the latest in encryption and has in place best practices for secure file storage.

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